:root {
    --soporte-primary: #1e3a8a;
    --soporte-primary-dark: #172554;
    --soporte-accent: #1976d2;
    --soporte-bg: #f5f7fb;
    --soporte-card: #ffffff;
    --soporte-border: #e5e7eb;
    --soporte-text: #1f2937;
    --soporte-muted: #6b7280;
    --soporte-success: #16a34a;
    --soporte-warning: #d97706;
    --soporte-danger: #dc2626;
    --soporte-info: #0284c7;
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    background: var(--soporte-bg);
    color: var(--soporte-text);
    -webkit-font-smoothing: antialiased;
    padding-top: 70px;
}

a { color: var(--soporte-accent); text-decoration: none; }
a:hover { color: var(--soporte-primary); text-decoration: underline; }

.navbar-soporte {
    background: linear-gradient(90deg, var(--soporte-primary) 0%, var(--soporte-accent) 100%);
    box-shadow: 0 2px 8px rgba(15, 23, 42, .08);
}
.navbar-soporte .navbar-brand,
.navbar-soporte .nav-link {
    color: #fff !important;
    font-weight: 500;
}
.navbar-soporte .nav-link:hover { color: #e0f2fe !important; }
.navbar-soporte .navbar-brand strong { font-weight: 700; }

.user-badge {
    background: rgba(255,255,255,.18);
    padding: 6px 12px;
    border-radius: 20px;
    color: #fff;
    font-size: 13px;
}

.card-soporte {
    background: var(--soporte-card);
    border: 1px solid var(--soporte-border);
    border-radius: 12px;
    box-shadow: 0 1px 3px rgba(15,23,42,.04);
    overflow: hidden;
}
.card-soporte .card-header {
    background: #fff;
    border-bottom: 1px solid var(--soporte-border);
    padding: 16px 20px;
    font-weight: 600;
}

a.stat-card-link {
    text-decoration: none;
    color: inherit;
    cursor: pointer;
}
a.stat-card-link:focus-visible {
    outline: 2px solid var(--soporte-primary);
    outline-offset: 2px;
}

.stat-card {
    background: linear-gradient(135deg, #fff, #f8fafc);
    border: 1px solid var(--soporte-border);
    border-radius: 12px;
    padding: 20px;
    transition: transform .2s, box-shadow .2s;
}
.stat-card:hover { transform: translateY(-3px); box-shadow: 0 8px 20px rgba(15,23,42,.08); }
.stat-card .stat-value { font-size: 32px; font-weight: 700; color: var(--soporte-primary); }
.stat-card .stat-label { font-size: 13px; color: var(--soporte-muted); text-transform: uppercase; letter-spacing: .5px; }
.stat-card .stat-icon {
    width: 44px; height: 44px; border-radius: 10px;
    display: flex; align-items: center; justify-content: center;
    font-size: 20px; color: #fff; background: var(--soporte-accent);
}

.btn-primary { background: var(--soporte-accent); border-color: var(--soporte-accent); }
.btn-primary:hover { background: var(--soporte-primary); border-color: var(--soporte-primary); }

.estado-pendiente { background: #fef3c7; color: #92400e; }
.estado-proceso { background: #dbeafe; color: #1e40af; }
.estado-resuelto { background: #d1fae5; color: #065f46; }
.estado-cerrado { background: #e5e7eb; color: #374151; }
.estado-rechazado { background: #fee2e2; color: #991b1b; }

.table-soporte thead th {
    background: #f8fafc;
    color: var(--soporte-muted);
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: .5px;
    border-bottom: 2px solid var(--soporte-border);
    font-weight: 600;
}
.table-soporte tbody tr:hover { background: #f8fafc; }

.login-page {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--soporte-primary) 0%, var(--soporte-accent) 100%);
    padding: 20px;
}
.login-card {
    background: #fff;
    border-radius: 16px;
    box-shadow: 0 20px 60px rgba(0,0,0,.2);
    width: 100%;
    max-width: 420px;
    padding: 40px 32px;
}
.login-card .login-title {
    text-align: center;
    color: var(--soporte-primary);
    margin-bottom: 24px;
    font-weight: 700;
}

.flash-stack { position: fixed; top: 80px; right: 20px; z-index: 1080; max-width: 360px; }

.empty-state { text-align: center; padding: 40px 20px; color: var(--soporte-muted); }
.empty-state i { font-size: 48px; color: #cbd5e1; margin-bottom: 12px; }

.ticket-row { transition: background .15s; }
.ticket-row:hover { background: #f1f5f9 !important; }

.timeline { list-style: none; padding-left: 0; }
.timeline-item {
    position: relative;
    padding-left: 32px;
    padding-bottom: 16px;
    border-left: 2px solid var(--soporte-border);
    margin-left: 8px;
}
.timeline-item::before {
    content: '';
    position: absolute;
    left: -7px; top: 4px;
    width: 12px; height: 12px;
    background: var(--soporte-accent);
    border-radius: 50%;
    border: 2px solid #fff;
    box-shadow: 0 0 0 2px var(--soporte-accent);
}
.timeline-item .timeline-meta { font-size: 12px; color: var(--soporte-muted); }
.timeline-item .timeline-body { background: #f8fafc; border-radius: 8px; padding: 10px 14px; margin-top: 4px; }

.footer-soporte {
    margin-top: 60px;
    padding: 20px 0;
    color: var(--soporte-muted);
    font-size: 13px;
    border-top: 1px solid var(--soporte-border);
    background: #fff;
}

.btn-icon { display: inline-flex; align-items: center; gap: 6px; }

.reporte-tarjeta {
    transition: transform 0.15s ease, box-shadow 0.15s ease;
    border: 1px solid var(--soporte-border);
}
.reporte-tarjeta:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(15, 23, 42, 0.08);
}

@media print {
    body { padding-top: 0 !important; background: #fff !important; }
    .navbar-soporte,
    .footer-soporte,
    .no-print { display: none !important; }
    main.container-fluid { padding: 12px !important; max-width: 100% !important; }
    .reporte-print-area.card-soporte { border: 1px solid #ccc; box-shadow: none; }
    .table { font-size: 10px; }
    .badge { border: 1px solid #999; color: #000 !important; background: #fff !important; }
}

@media (max-width: 768px) {
    .stat-card .stat-value { font-size: 24px; }
    .login-card { padding: 24px; }
}